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Silicon Exchange

  • London, UK
  • (+44) 07828210751
  • Mon - Fri: 09:00 - 18:00

Frequently Asked Questions

If an app has multiple possible use cases with different data collection practices, the privacy information section should include the practices of all of them, and how they are used. For example, if an app has different data collection practices for a free version and a paid version of the app, it should report all of the data types collected for both cases. There may also be differences between child-only and adult versions of an app, differences between data collection in different regions and other differences depending on your use of the app. The app developer’s privacy policy may provide more detail about how its data collection practices may vary in different cases.

If a developer asks for information from you inside the app, they still need to disclose that data in the privacy information section. In limited cases, developers may choose not to disclose a data type that is collected, if the collection is infrequent and is not part of the app’s primary functionality, it is collected in a way that is clear in the experience what data is collected, your account information or name is prominently displayed and you make a clear choice to share the information. In addition, apps on the App Store do not need to declare information that is only collected by Apple, such as App Analytics or payment information used for in-app purchases. Apps also don’t need to declare data if they are facilitating regulated financial services and the collection meets certain conditions or when collection is subject to an informed consent form as part of a health research study that has been reviewed by an ethics review board.

1. Login to the app

2. Click on the specific account

3. Click the Statements & Documents link from the left-hand menu

4. The Statements & Documents page will display

5. Click Go next to the statement you wish to print, your statement will open in a separate window. - SAVE THIS DOCUMENT

1. Click Add Transaction

2. Enter the date of the next occurrence of the transaction

3. If it's a repeating transaction, select the frequency in the drop-down menu below the calendar

4. Your transaction will now appear at the top of your register in gray. It will not yet affect your budget

5. When the date of the next occurrence comes, the transaction will appear in bold in your register, waiting for you to approve it (we want to make sure it actually happened as planned!)

If you notice anything strange on your account, or you accidentally make a payment to the wrong account, get in touch with your bank as soon as possible

Some banks offer instant card freezing, where you can block your card in you app without having to call or visit a branch. Contact your bank to check if they offer this additional security feature

1. Click to "Forgot your password" in the sign in page

2. Enter your email address, we will send you a confirmation email to your inbox immediately after

3. Follow the email sent to change your password

Please feel free to drop us a line. We will respond as soon as possible.

If you need immediate assistance feel free to call us any time.

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